If you receive a damaged or incorrect product from our store (accessories, parts, or merchandise), please contact Rifle Dynamics within 14 days upon receipt of the item(s) to proceed with the refund or exchange process. If the refund or exchange is due to an error on the part of Rifle Dynamics, a re-stocking fee will not apply and the amount of the item, including shipping and handling charges, will be refunded. However, shipping & handling charges will not be refunded due to personal dislikes or sizing problems and a 15% restocking fee will be applied to the returned funds for the item(s). Shipping costs for returning the item are the customer’s responsibility.
For refund eligibility, your item must be unused, in the same condition you received it, and in the original packaging. PLEASE CONTACT RIFLE DYNAMICS BEFORE RETURNING YOUR PRODUCT. The original purchaser must make returns and exchanges and send to 3855 E. Patrick Ln., Ste. 160, Las Vegas, NV 89120.
Some products carry warranties from other manufacturers, at which point you will need to deal directly with that manufacturer. Rifle Dynamics will assist in the process as able.
For items lost in transit or not delivered, it is the responsibility of the customer to file a claim with the shipping carrier.
Custom Rifle Orders
Customers are responsible for knowing his or her own state laws. Any firearms purchased online that are not eligible to ship to a restricted state will be voided and will be classified as a refused order, which is subject to the reprocessing fees below.
Upon placing your order for a firearm, you enter into an agreement to purchase. Any cancelled or refused order will be subject to a 20% reprocessing fee of the total paid amount. Any secondary, tertiary, etc. cancellations following the first refund will incur an additional 5% increase with each refund, i.e. 25%, 30%, 35%.
In a circumstance in which the customer is unable to pay the balance on the firearm within 30 days of completion, it will be treated as a Cancelled Order and would be subject to our 20% reprocessing fee for a refund, or you will be issued company credit for your initial deposit.
To be eligible for a refund you must notify us at least 90 days prior to your class date. Refunds will also be subject to a 5% reprocessing fee less the deposited amount. If you need to reschedule you will have one year from your scheduled class date to enroll in another build class with no additional fees incurred. There are no exceptions to this rule. If you are unable to reschedule within one year you will forfeit all tuition payment. Secondary reschedules will not be eligible for a refund; You will be issued a company credit to use towards a custom rifle order only.
We do our due diligence in contacting our students numerous times prior to the build classes; In the case of a no-show attendance the customer forfeits his or her tuition payment for the class and it will not be eligible for either a refund or company credit.
***04/27/2020 IMPORTANT UPDATE REGARDING COVID 19***
For any remaining build classes scheduled for 2020, along with any 2021 classes, we have the option available to apply your tuition towards company credit or reschedule you to another class one year from your class date.